Cancellation & No-Show Policy
How cancellations, reschedules, and missed appointments are handled.
NowTech Mobile, LLC is the contracting party for all services. Company Information defines how “we,” “us,” and “the Company” are used in these policies.
Arrival windows
Appointments are scheduled as arrival windows, not exact minute guarantees. Traffic, prior jobs, and parts availability can affect timing. We communicate if we are running significantly late.
Cancellation
Please cancel as early as you can. Cancellations made within 18 hours of your scheduled arrival window, or after we are already en route, may be treated as a missed appointment.
For moving an appointment to a new time, see our Scheduling & Reschedule policy.
Missed appointments / no-shows
If you are not present, the appliance is inaccessible, or we cannot perform the visit for reasons within your control after we arrive during the agreed window, the $35.00 trip hold may be captured as a non-refundable trip fee.
A new hold may be required to rebook.
Governing Law
These Service Policies shall be governed by and interpreted in accordance with the laws of the State of Georgia.
Any dispute arising from services provided by NowTech Mobile, LLC shall be subject to the applicable laws and courts of the State of Georgia, unless otherwise required by law.