Service Guarantee
NowTech Mobile, LLC takes pride in performing every repair with care, professionalism, and attention to detail. Our goal is to repair your appliance correctly the first time whenever possible.
NowTech Mobile, LLC is the contracting party for all services. Company Information defines how “we,” “us,” and “the Company” are used in these policies.
30-Day Service Guarantee
The Company guarantees the workmanship of the repair we perform for 30 days from the date of service.
If the same repair fails due to our workmanship during that period, NowTech Mobile will return to inspect the appliance and correct the workmanship issue at no additional labor charge.
Our workmanship guarantee applies only to the repair originally performed by the Company. It does not guarantee the overall condition, future reliability, or remaining lifespan of the appliance.
Understanding Appliance Repairs
Modern appliances contain many independent electrical and mechanical components that wear and fail at different times.
Repairing one failed component does not prevent another unrelated component from failing in the future.
For example, replacing a heating element does not prevent a motor, control board, thermostat, sensor, or another component from developing a separate failure.
If a different problem develops after your repair, it is considered a new repair request and may require additional diagnosis, labor, travel, and replacement parts.
Replacement Parts
Replacement parts are manufactured by third-party suppliers. While the Company carefully selects quality replacement parts, NowTech Mobile does not manufacture these components and cannot guarantee them against factory defects or premature failure.
Any manufacturer warranty applies only to the replacement part itself and is subject to the manufacturer's warranty terms and claim procedures.
Return Visits
Every return visit begins with an inspection to determine the cause of the reported issue.
A return visit is not automatically considered a warranty visit.
If our inspection determines that the concern is related to our workmanship, the repair will be corrected at no additional labor charge under this guarantee.
If the inspection determines the problem is unrelated to the original repair—including a different failed component, a defective replacement part, electrical supply issues, improper installation, clogged venting, customer misuse, power surges, water intrusion, or other external causes—additional diagnostic, labor, travel, and parts charges may apply.
Exclusions
This Service Guarantee does not cover:
Our commitment is simple: If our workmanship is the cause of the problem, we'll make it right. If a different problem develops, we'll explain what happened, discuss your options, and never perform additional work without your approval.
- Normal wear and tear.
- Unrelated component failures.
- Damage caused by power surges, lightning, flooding, fire, rodents, insects, or environmental conditions.
- Improper use, abuse, neglect, or accidental damage.
- Repairs or modifications performed by others after our service.
- Customer-supplied parts unless specifically agreed to in writing.
- Appliances with pre-existing hidden damage that was not reasonably discoverable during the original service visit.
Governing Law
These Service Policies shall be governed by and interpreted in accordance with the laws of the State of Georgia.
Any dispute arising from services provided by NowTech Mobile, LLC shall be subject to the applicable laws and courts of the State of Georgia, unless otherwise required by law.