Fees & Payment Policy

Trip hold at booking

When you book online, we place a $35.00 authorization hold on your card and save the card for later. This is not a charge when you book.

When the technician arrives and starts the job, that hold is released (voided). For TV mounting, smart home, computer, and other non-diagnostic visits, $35.00 is then applied as a credit toward the final invoice. For appliance repair, the on-site diagnostic applies instead (see below).

If you miss the appointment or we cannot perform the visit for reasons within your control, the $35.00 hold may be captured as a trip/no-show fee per our Cancellation & No-Show Policy.

Diagnostic fee (appliance repair only)

When the technician starts an appliance repair visit (such as dryer or washer service), a $85.00 diagnostic is added to your invoice. It does not apply to TV mounting or smart home installation.

If you approve the recommended repair, the diagnostic stays on the final invoice with authorized parts and labor.

If you decline repair after diagnosis, the $85.00 diagnostic is billed on its own.

Diagnostic evaluates the appliance and identifies options. Repair parts and labor are quoted after diagnosis and charged only if you authorize the work.

Repairs and parts

Repair pricing is quoted after diagnosis. Parts and labor are charged only for work you authorize. Special-order parts may require prepayment. Unused special-order parts may be non-returnable once ordered.

If diagnosis is complete and you approve the repair but parts are not available the same day, NowTech Mobile may schedule a return visit and invoice 50% of the approved service total to order parts and hold the follow-up. The remaining balance is due when the repair is completed.

TV mounting and smart home hardware (such as wall plates, cable covers, and in-wall kits) and appliance parts you authorize may appear on the invoice with the part description and cost.

Cable concealment for a TV that is already mounted can be booked on its own, without a full remount. Hardware purchased for that visit may be added to the invoice after work starts.

Payment Responsibility

Payment is due immediately upon completion of the approved work unless other written arrangements have been made in advance.

By authorizing service, the customer agrees to pay for all approved diagnostic services, labor, travel charges, and installed parts.

NowTech Mobile, LLC ("NowTech Mobile" or the "Company") reserves the right to suspend or discontinue work if payment cannot be verified or if the agreed payment arrangements cannot be completed.

Failure or refusal to pay for authorized services may result in collection efforts, recovery of allowable costs where permitted by law, and any other remedies available under applicable law.

Payment methods

Payment is due as presented for the hold, diagnostic, or authorized repair.

Online booking uses Stripe for the card hold and for card invoices. Stripe deducts a card processing fee from the amount we receive. That fee is not a government sales tax, and we do not add extra tax on top of the quoted price unless a tax is required by law.

On site, NowTech Mobile may also accept cash, Zelle, or Cash App. Cash and person-to-person payments are not processed by Stripe and do not include Stripe’s card fee. Paying by any accepted method is how you accept the quoted work.

Chargebacks filed without first contacting us to resolve a concern may be disputed with supporting documentation (authorization, photos, invoices, and communications).

Governing Law

These Service Policies shall be governed by and interpreted in accordance with the laws of the State of Georgia.

Any dispute arising from services provided by NowTech Mobile, LLC shall be subject to the applicable laws and courts of the State of Georgia, unless otherwise required by law.